PRIVACY POLICY
Swordfish Marine Ltd
Holy Loch Marina, Rankin’s Brae, Sandbank, Dunoon PA23 8FE
Protecting Your Privacy
Swordfish Marine Ltd is committed to protecting the privacy and security of your personal information. This privacy notice outlines the types of personal data we may collect when you interact with us, how we process and store that data, and how we keep it secure.
This policy applies to anyone using our website or engaging with our services.
We encourage you to read this privacy notice in full, along with any specific notices we provide at the time of data collection, to ensure you’re fully informed about how and why we use your data.
If you have any questions after reading this, you’re very welcome to contact us via the details below.
Who Controls Your Data
Swordfish Marine Ltd (referred to as “we”, “us”, “our”) is the controller responsible for your personal data. That means we decide how your data is used and are accountable for handling it properly under UK data protection legislation.
We may update this Privacy Notice from time to time. You’re welcome to check it regularly or contact us for the latest version.
What Legal Grounds Do We Rely On?
Data protection law sets out several bases under which we may process your personal data:
Consent
When you opt-in to communications or request information from us, we rely on your consent.
Contractual Obligations
We need your data to fulfil our service obligations—like processing an order or responding to an enquiry.
Legal Compliance
We may be required to process your data to comply with the law—e.g. for tax or fraud prevention purposes.
Legitimate Interests
We may use your data to operate and improve our services in ways you’d reasonably expect and which do not compromise your rights.
When and What Data We Collect
We may collect:
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Your name, email, phone number, and postal address
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Records of conversations, correspondence, complaints or queries
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Date of birth or ID (if legally required)
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CCTV images when visiting our premises (for safety and security)
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Social media usernames if you interact with us via those platforms
We may also use cookies and similar tech to improve our website and communications. You’ll find more information in our Cookie Policy.
How We Keep Your Data Safe
We apply appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure.
Telephone calls may be recorded for training and security purposes.
Your Rights
You have the right to:
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Access the personal data we hold about you (free of charge)
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Correct inaccurate or incomplete data
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Withdraw consent at any time (where applicable)
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Object to direct marketing or certain types of processing
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Know how your data is used and if it’s shared with third parties
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Request deletion of your data (in some cases)
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Restrict or transfer your data
We may ask for proof of ID before acting on your request.
Marketing and Communications
We may contact you with news or offers by post or email where it is lawful to do so. You can opt-out at any time.
Administrative communications such as policy updates or legal notifications do not require consent.
Data Retention
We retain your data only for as long as necessary for the purpose it was collected. After this period, it will be securely deleted or anonymised.
Data Transfers Outside the UK/EEA
If your data is processed outside the UK or European Economic Area (e.g., by cloud service providers), we will ensure adequate safeguards are in place, such as approved data transfer mechanisms.
How to Opt Out or Complain
To opt-out of marketing or withdraw consent, contact us directly.
If you’re unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
📞 0303 123 1113
🌐 www.ico.org.uk/concerns
If outside the UK, contact your national data authority.
Contact Us
By Post:
Data Protection Officer
Swordfish Marine Ltd
Holy Loch Marina
Rankin’s Brae
Sandbank, Dunoon
PA23 8FE
By Email:
sales@swordfishmarine.co.uk
By Phone:
01369 701905